How to contact your Customer Service?

You may reach us at sales@neeprint.com. Our Customer Service team is ready to serve you from Monday to Friday and from 10:00 am to 6:00 pm EST.

You can also fill out our contact form, and we will strive to get back to you as soon as possible.

Do you have pick-up locations?

Unfortunately, we do not have pick-up locations, all products will be shipped directly to you.

I am not satisfied with my order. Do you offer refunds?

If you are not happy with your order, you may contact Customer Service at sales@neeprint.com. Conditions may apply: read more about NeePrint’s Return & Refund Policy.

Once approved, refunds can take 1-2 business days on our end. It may take within 7-10 business days for the payment to reflect on your card.

Can I cancel my order once it is in production?

No, once you have approved your PDF proof and your print job is sent to the press, we can no longer cancel the order.

When will I receive my order?

You may check the status of your order by signing up for an account. Once you’ve signed in, just go to My Account, then Open Orders. Click on the Status column to see if your current order has been shipped.

Take note that the delivery time will depend on your location and the product’s print turnaround time. Once we’ve shipped out your order, we will send you an e-mail with a link and your order’s tracking number.

How do I place an order?

Ordering through our website is easy: just click on the product you want to order to access its page. The price of your order will be displayed automatically after you have selected the product specifications.

What is your cut-off time?

If you are in a rush to receive your order, make sure to submit it before our cut-off time. Place your order and upload your press-ready files by 5:00 p.m. EST so we can line it up for the next day’s production.

Do you have coupon codes?

Yes, we have coupon codes for first-time customers.